At ShopVaio, we want to ensure that your shopping experience is seamless from start to finish. This page outlines our shipping and delivery policies to help you understand the process and make informed purchasing decisions.

1. Shipping Locations

We currently offer shipping within the USA. For international orders, please contact us for more details regarding shipping availability and rates.

2. Shipping Methods

We offer a variety of shipping options to suit your needs. Shipping times and costs vary depending on the method chosen and your location.

• Standard Shipping: Estimated delivery time of 7-14 business days.
• Expedited Shipping: Estimated delivery time of 3-5 business days.
• Free Shipping: Available on orders over a specified amount (e.g., $50), with an estimated delivery time of 7-10 business days.

Please note that delivery times may vary based on factors such as your location, product availability, and carrier delays.

3. Shipping Costs

Shipping costs are calculated at checkout based on your order size, delivery address, and chosen shipping method. We strive to offer affordable shipping options, including free shipping for qualifying orders.

4. Order Processing

Orders are typically processed within 1-2 business days of receiving payment. Once your order is processed, you will receive a shipping confirmation email with tracking information. Please note that during peak seasons or promotional events, processing times may be slightly longer.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number and a link to the courier’s website to track the status of your delivery. You can also track your order directly on our website by entering your order number in the “Track Your Order” section.

6. Shipping Delays

While we strive to ensure timely delivery, some factors may cause delays, including but not limited to:

• Weather conditions
• Carrier delays
• High order volume during peak seasons
• Holidays

If you experience any significant delays, please contact us at support@shopvaio.com, and we will assist you in resolving the issue.

7. Shipping Restrictions

We are unable to ship to PO Boxes or APO/FPO addresses. Additionally, certain products may be restricted or unavailable for delivery to certain locations due to size or shipping regulations. If this applies to your order, we will contact you to arrange an alternative shipping option or issue a refund.

8. Damaged or Lost Items

If your item is damaged during shipping or you believe your package is lost, please contact us within 7 days of receiving the item. We will work with you to resolve the issue, whether that means issuing a replacement or a refund.

9. International Shipping

We currently do not offer international shipping. However, we are looking to expand our shipping options in the future. If you wish to place an international order, please reach out to us directly at support@shopvaio.com, and we will provide further assistance.

10. Customs, Duties, and Taxes

For customers outside of the USA, any applicable customs duties, taxes, or fees are the responsibility of the customer. These charges are assessed by the destination country and are due at the time of delivery. Unfortunately, we have no control over these charges and cannot predict what they might be.

11. Customer Service

If you have any questions or concerns about shipping, delivery times, or your order status, please contact us:

• Email: support@shopvaio.com