Frequently Asked Questions (FAQ)

Welcome to the ShopVaio FAQ page! Here, we’ve compiled answers to some of the most common questions our customers have. If you need further assistance, feel free to contact us!

1. What is ShopVaio?

ShopVaio is an online store dedicated to providing high-quality tech accessories and other trending products. We work with top-tier suppliers to bring you the best deals and the latest items right to your door.

2. How can I place an order?

To place an order, simply browse our website and select the products you’d like to purchase. Once you’ve added items to your cart, proceed to checkout where you’ll provide your shipping and payment information. After payment, you’ll receive an order confirmation email with your order details.

3. Do you ship internationally?

Currently, we only offer shipping within the USA. However, we are looking to expand our shipping options in the future. If you’re interested in international shipping, please contact us at support@shopvaio.com, and we’ll do our best to assist you.

4. How long will it take for my order to arrive?

Shipping times vary depending on your location and the shipping method selected:

  • Standard Shipping: 7-14 business days
  • Expedited Shipping: 3-5 business days You will receive a tracking number via email once your order has shipped, so you can monitor your package’s progress.

5. How can I track my order?

To track your order, visit our Track Your Order page and enter your Order Number and Tracking Number. You will be directed to the tracking page to see real-time updates on your delivery.

6. Can I cancel or modify my order after placing it?

Once an order is placed, it is processed for fulfillment immediately. If you need to make any changes or cancellations, please contact us as soon as possible at support@shopvaio.com. We cannot guarantee that we can modify or cancel an order once it has been shipped.

7. What do I do if my order is damaged or missing?

If your order arrives damaged or you believe it is missing, please contact us within 7 days of receiving your package. We will work with you to resolve the issue, either by sending a replacement or issuing a refund.

8. Do you offer returns or exchanges?

Yes, we offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. For more details, please refer to our Returns & Refunds Policy page.

9. How do I contact customer support?

You can contact us by:

10. Is my personal information safe on your website?

Yes! We take your privacy and security very seriously. Our website uses industry-standard encryption to protect your personal information. For more details, please refer to our Privacy Policy.

11. Can I use a discount code on my order?

Yes, we offer discount codes from time to time. If you have a valid code, enter it at checkout to apply your discount. If you encounter any issues with your discount code, please contact us for assistance.

12. Do you offer free shipping?

We offer free standard shipping on orders over $50. Simply reach the qualifying amount, and free shipping will be automatically applied at checkout.

13. Are your products covered by a warranty?

Product warranties vary by item. Please refer to the specific product page for warranty details. If your product arrives damaged or defective, we will assist you with a return or replacement.

14. Do you offer gift cards?

At the moment, we do not offer gift cards, but we’re exploring this option for the future. Be sure to sign up for our newsletter to receive updates about new features and offers!

15. Can I trust your store?

Absolutely! At ShopVaio, we’re committed to providing high-quality products and exceptional customer service. We work with trusted suppliers and ensure all our products undergo quality checks before shipment. If you ever have concerns, our support team is here to help.

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