Our Returns & Refunds Policy

Returns & Refunds

At ShopVaio, we want you to be completely satisfied with your purchase. If you are not satisfied with your product, we offer a straightforward process for returns and refunds to ensure your shopping experience is worry-free.

Return Policy

We offer a 30-day return policy for most items. If for any reason you are not satisfied with your purchase, you can request a return within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the same condition as you received it, and in its original packaging.
  • The return request must be submitted within 30 days of delivery.

How to Return an Item

To start a return, please follow these simple steps:

  1. Contact Us: Reach out to our customer support team at returns@shopvaio.com with your order number, product details, and reason for return.
  2. Return Authorization: After we review your return request, we will send you a Return Authorization (RA) and further instructions.
  3. Return Shipping: You will be responsible for the cost of return shipping unless the item is defective, damaged, or if you received the wrong product.
  4. Processing the Return: Once we receive your returned item and verify its condition, we will process your return and issue your refund.

Refund Policy

  • Refunds will be issued in the original form of payment.
  • If your return meets the eligibility criteria, we will process your refund within 7-10 business days after we receive the returned item.
  • Please note that shipping fees are non-refundable, except in cases where the item is defective or we made an error in fulfilling your order.

Exchanges

Unfortunately, we do not offer direct exchanges. If you would like a different item, please return the original product and place a new order for the item of your choice.

Defective or Damaged Items

If your item is defective, damaged, or incorrect upon arrival, please contact our customer support team within 7 days of receiving the product. We will provide a return shipping label at no cost to you and ensure that you receive a replacement or full refund.

Non-Returnable Items

The following items are not eligible for return:

  • Products that are marked as final sale or clearance items.
  • Products that have been used, altered, or damaged by the customer.

International Orders

If you’re located outside the USA, the return process may differ depending on the country of origin. Please contact our customer service team for more information on international returns.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us at:

 
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